Shipping & Returns
Each of our Waggs & Bone products are created and packaged with great care and attention to detail.
Waggs & Bone does not accept returns once the bed vacuum seal has been opened. This is for hygiene reasons and the fact that it is impossible to re-package once it has been expanded. If you are still in doubt about the size and have received your delivery, please do not open the bed and contact our team at firstname.lastname@example.org so we can arrange a return as long as the bed is still vacuum sealed.
To avoid disappointment we also have a detailed 'Size Guide' on our product page. If you are still unsure please email us and we will be able to help!
If you receive your item and it has a manufacturing defect, make sure you contact us via email within 5 days of receiving the product to discuss options. All faulty items will be promptly replaced by Waggs & Bone. Please note your dog being able to damage the bed or cover is not a manufacturing defect.
All orders will be sent with tracking to your email. All delivery timeframes are estimated by our couriers.
To request a return please send us an email email@example.com with the following information:
- A photo to show the product unopened in it's original packaging
- Your order number
Please note that all return shipping costs are the responsibility of the buyer unless otherwise arranged at the discretion by Waggs & Bone.
On receiving your email requesting a refund, if eligible we will send you an email with our return address. Please allow 7-10 business days to allow for peak periods.